Jan van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen,Tieneke Verheijen,Van Haren Publishing: IT Service Management Based on ITIL: Volume 3: A Pocket Guide

IT Service Management Based on ITIL: Volume 3: A Pocket Guide


Description

Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach?

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Author: Jan van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen,Tieneke Verheijen,Van Haren Publishing
Number of Pages: 1 pages
Published Date: 06 Jun 2010
Publisher: Van Haren Publishing
Publication Country: Netherlands
Language: English
ISBN: 9789087531027
Download Link: Click Here
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